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Refund & Returns Policy

Returns Procedure
We want you to be completely satisfied with your order and we would hope to resolve any problems you
may have.

McFadden’s Pharmacy are happy to accept unwanted goods that are unopened and unused within 14
days from date of delivery. All unwanted returns must be returned in an unused, as new condition with
your order sheet. Once McFadden’s Pharmacy receives the return goods, you will then be automatically
refunded if the goods are in perfect condition and still in their packaging.

If your goods are faulty or have been damaged in transit, McFadden’s Pharmacy will replace your items if
you contact us within 24 hours of delivery to report any issues.

Goods that are used and opened will not be replaced and no refund will be issued.

Customers have the right to return their order within 28 days of purchase. Where the customer exercises
their right to cancel an order after processing, only the product costs will be refunded upon receipt of
returned goods a refund on postal charges will not be possible.

Returned items must be received within 28 days of purchase to qualify for a refund or replacement. Any
faulty goods returned after this time may only receive a part refund dependent on the amount of product
used. Any goods returned more than 6 months after purchase, whether faulty or not, will not be refunded
or replaced and the returned goods will be disposed of.

None of the above affect your statutory rights.

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